If it’s a serious outage, then Alexa will probably say something like, “Sorry, I can’t connect right now.” Sometimes certain services or capabilities may be down instead of the entire service. Amazon Music services are downĪmazon Music can crash sometimes, too. If you recently got a new router or changed router settings, then a network firewall could be preventing Alexa from connecting to some services - Amazon has a list of the ports you need to keep open, or you could disable router firewalls completely and then try again. If your router has run into a bug, your home internet may be down completely and need to be rebooted. If your Alexa device is too far away from your router, it may not be able to make a solid connection. Even if there aren’t any updates available, it’s a good idea to unplug devices like Echos, wait for a minute, then plug them back in and let them perform a basic reboot. Use the app to search for any updates and apply them. If it’s been a while since you used the Alexa device, go to the Alexa app and tap Devices to find the speaker you’re using. Here are a few things that may be going on, and what you should do next to fix them. It could be anything from Wi-Fi issues to settings that need an adjustment. There are many reasons why music might not be playing on your Alexa device. Why won’t my Amazon Music play on my Alexa? Amazon has about 75 million songs, including tunes that support Dolby Atmos, 360 Reality Audio, and other sought-after formats, although not all those will be available depending on your subscription. Prime members do get access to around 2 million songs for free with their own subscription, but it shouldn’t be confused with a true Amazon Music subscription. A single-device plan will cost you $5 per month, while an unlimited plan will cost $9 per month (although you get a discount if you are an Amazon Prime member). Of course, Amazon Music does require a subscription fee. Most common Amazon Echo Dot problems, and how to fix themĭo smart plugs really help to cut down energy use?
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