I’ve never had a problem updating Sibelius. I hope from now on, now that Steinberg knows how many people are using NotePerformer, that they put some more significant testing in for that. If that isn’t sufficient for you, please let us know and we will of course be happy to investigate further. I am sorry to hear that you are one of those users.Īt the moment it appears to be sufficient for most users to click the ‘Clear Audio Engine Cache’ button on the Play page of Preferences and then restart Dorico. But of course here on the forum you will see only those users who encountered problems. Thousands of users have updated to Dorico 3.5 already and no doubt a good number of them have NotePerformer, and everything is continuing to work correctly for them, just as it has done in all of our internal testing throughout development. This problem has occurred on a few occasions before – normally in connection with graphics card drivers – but that doesn’t appear to be what’s going on here. We do of course test with NotePerformer internally, and we did not uncover the problem that some users have experienced with NotePerformer being blacklisted during our testing. Sorry for all the questions, and thanks for your help.Adrien, I’m sorry you have encountered problems with NotePerformer in Dorico 3.5. Is it a case of deleting stuff off my computer until i have enough free space- will this require a lot of space? One more thing, I haven’t successfully downloaded the sounds installer, down to a lack of space. So, can I be sure that this Dorico 3.5 that comes up is the one that I have paid for, and is not a free trial? However, at one point during all of this I was told that I had been offered a free trial. Does this mean that it has worked? In my launchpad, I have Dorico 3.5, which I can open. When I tried again, it said that my license had already been used, so could not be used again.
As it was working, the steinberg download assistant became unresponsive, so I had to close it. I then successfully entered my activation code. I opened the download assistant and put in my download access code. I have downloaded the update installer, the application installer and the Steinberg Download Assistant.
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